Return And Refund Policies

Hapfox.com has a refund and exchange policy that is valid for 30 days from the date of purchase. After the 30-day period, a full refund or exchange is no longer possible.

To facilitate a return, the item must be in the same condition as received, unused, and in the original packaging. A proof of purchase or receipt is required to complete the return process.

Refund

Once we receive the item, we will inspect it and send you an email to notify you whether your refund has been approved or rejected. If the refund is approved, it will be processed and automatically credited to your original payment method or credit card within a specific time frame.

Late or Missing Refunds

If your refund is missing or delayed, we recommend checking your bank account first, then contacting your credit card company, and finally, reaching out to your bank. If the refund still hasn’t been received, please contact us at [email protected].

Exchange

We only exchange items that are defective or damaged, replacing them with the same item. To initiate an exchange, send us an email at [email protected] and ship the item to the address: 85 River Road, Willington, Connecticut, US 06279.

The return shipping costs will be covered by us.

Return

To return your product, please send it to: 85 River Road, Willington, Connecticut, US 06279.

The return shipping costs will be covered by us.

Depending on where you live, it may take different amounts of time for your exchanged product to reach you.

For expensive items, we recommend using a traceable shipping service or purchasing shipping insurance. We do not guarantee the receipt of the returned item.

If you have any questions about refunds or returns, please contact us at [email protected].